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Nearbay

Privacy Policy

Effective October 17, 2026 (2026-10-17) · Version 1.2

Nearbay is operated by SOFT DEV FZ LLC, Fujairah – Twin Towers, P.O. Box 4422, Fujairah, United Arab Emirates. Contact: hello@nearbay.net.

Nearbay organizes moving-out household sales in Dubai through its “Sell in 7 days” service. This policy explains how we use the information needed to prepare a catalog, coordinate reservations and pickup, and connect sellers with used-goods dealers.

Public catalogs show item photos, descriptions, prices, availability and a community or building label chosen for the sale. Raw videos, seller contact details, buyer and dealer phone numbers, emails and private operational records are not public.

SOFT DEV FZ LLC is the controller of the personal data described here. This policy addresses the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Information we collect

  • Sellers and operations: Google/Firebase account identifiers, email and authentication metadata. Operations records also identify the actor and action taken; concierge sales store the contact details the seller supplies.
  • Sale information: uploaded videos, cropped item photos, item descriptions, condition, suggested and approved prices, community, building, moving date, pickup windows, permit and service-elevator information, plus private unit/apartment number (unit_number) and access instructions (access_notes).
  • Buyers: name, WhatsApp number, selected items, pickup window, price acceptance, reservations, waiting-list entries and final recorded sale prices. Dealers: name, WhatsApp number, areas, active status, private access credentials, offers and their versions, collection dates and lot manifest. Alert subscribers: WhatsApp number, optional email, community, categories, consent, subscription status and notification records. Enquiry forms: contact, community, moving date and campaign source; operations may keep private notes.
  • Technical information: necessary authentication storage, browser and device information, security and error logs, and operations audit records. IP addresses are processed for abuse prevention; application reservation and rate-limit records store keyed hashes, not raw IP addresses. Optional PostHog analytics are collected only with consent. With consent, PostHog may associate page views, interactions and technical information with your account identifier when you sign in.

How we use your information

  • Authenticate authorized users, analyze the seller’s video, prepare item photos and suggested prices, and allow the seller to review and publish a catalog.
  • Coordinate enquiries, 60-minute reservation holds, confirmations, waiting lists, pickup logistics and dealer offers. Phone numbers are used to coordinate the sale and pickup, and for new-sale alerts only with separate consent.
  • Private records are restricted to authorized operations staff and the relevant private seller view. Dealer views show relevant items and general logistics, never unit_number or access_notes. Nearbay operations sends the necessary private pickup instructions through WhatsApp when dispatching collection; these details are never in the public catalog.
  • Protect accounts and private links, investigate misuse, maintain an action audit trail, diagnose failures and respond to legal requests.
  • Processing grounds: data needed for sale creation, reservations, offers, pickup and settlement is processed to perform the service you request or take pre-contract steps at your request. Legal obligations and establishing or defending legal claims support records needed for those purposes. Optional alerts and PostHog require separate consent, which you can withdraw without affecting prior processing.

Videos, AI and public photos

The raw video is stored in a private bucket and processed to identify household items, produce cropped photos and estimate prices. AI output may contain errors: sellers must check item ownership, condition, photos and prices before publication.

Do not film people, personal documents, passwords or sensitive information. Public media should show the item, without revealing private details or the full apartment video. Contact us if a photo contains information that should be removed.

Retention

  • Raw video: the worker attempts deletion after a successful scan. For pending or failed uploads, or if immediate deletion fails, the private bucket has automatic deletion based on a 7-day object age; this runs asynchronously. Temporary worker files are cleaned up when job processing ends.
  • Cropped item photos: scheduled for deletion 30 days after the sale is closed. Public photos may be cached for up to 24 hours; demonstration catalogs marked as samples are exempt from the automatic photo cleanup.
  • Email delivery logs: only message kind, a keyed recipient hash, delivery status, timestamps and limited error information are stored, with expiry scheduled after 30 days. These logs do not store message bodies, subjects or readable recipient addresses.
  • Abuse-prevention quotas: hashed counters with Firestore TTL expiry after the request window and a technical margin. Scheduled cleanup and TTL deletion are asynchronous, so deletion can occur after expiry.
  • Phone numbers, reservations, waiting lists, leads, offers, settlement and limited audit/support records: retained as needed to complete coordination, protect operational integrity, handle requests and disputes, or meet legal obligations.
  • Buyer-alert contact details and preferences are kept for the subscribed service. Unsubscribing stops future alerts; necessary reservation and audit records may remain for their separate purposes. Optional PostHog analytics follow the provider’s configured retention.

Service providers and sharing

  • Google Cloud/Firebase: authentication, hosting, database and storage; Google AI services (Gemini) analyze the video and frames to identify items, crop photos and suggest prices. The worker also temporarily processes files on an operations computer.
  • telefono, our messaging platform, using Twilio and Meta WhatsApp Cloud API: sends transactional messages from +1 228 400 7471 only to buyers who reserved or joined a waiting list (reservation confirmation, pickup reminder and item availability). The buyer’s name, reservation code, items and pickup window needed for the message are transmitted with the WhatsApp number. Meta/WhatsApp also processes conversations and metadata under its own terms and privacy policy.
  • Authorized operations staff access contact details and private records to run the service. Public visitors see only the published catalog. Dealers see relevant items and general logistics; operations shares private unit and access instructions on WhatsApp only when needed for dispatch.
  • PayPal: processes only the applicable Nearbay service-fee payment in USD, with payment references and amounts; it does not process the buyer-to-seller payment for goods. Resend: delivers transactional emails, operations notices and consented alerts. ForwardEmail: receives and forwards messages you send to hello@nearbay.net to our operations inbox. PostHog: optional analytics only with consent.
  • We may share limited information with advisers or authorities when legally required or necessary to address a dispute or protect rights.

Cookies and choices

Authentication, private-link access, language preferences and consent choices use necessary browser or provider storage. Nearbay also uses a first-party browser identifier in local storage to count each catalog view once per browser and day, and session storage to retain the first campaign’s source, medium and campaign name. These first-party records are separate from PostHog. Optional PostHog analytics remain off until you accept them. You can change your choice using Cookie settings in the footer.

You can review and correct your sale before publication. To exercise rights to information and access, a copy or portability where applicable, correction, deletion, restriction or stopping of processing and objection, or to request human review of automated decisions affecting you, email hello@nearbay.net. You can also withdraw consent to alerts or analytics. We may verify your identity and apply legal retention exceptions; we will explain any limitations. You may submit a complaint to the UAE Data Office under the PDPL.

Security and private links

Private owner and dealer links grant access to their respective views. Share them only with the intended recipient. Operations access requires an authorized Google account. Contact us promptly if a private link is disclosed.

We use access controls and hosted security infrastructure, but no online service can guarantee complete security. The service is intended for adults aged 18 or older.

Contact and updates

For privacy questions or requests, email hello@nearbay.net. We will publish updates to this policy on this page.

Buyer sale alerts and unsubscribe

With your explicit consent, Nearbay saves your WhatsApp number, optional email, community and category preferences to notify you when a matching moving-out sale opens in your chosen area. A sale matches when its item categories overlap your preferences; “all” includes every category. We record which catalogs have been shared to avoid repeats. This consent is optional and is not required to reserve an item or join a waiting list.

You can unsubscribe at any time by asking Nearbay on WhatsApp or using the private unsubscribe link in an alert email. The server stores a hash of the unsubscribe credential, not the readable token. Unsubscribing stops future alerts; necessary reservation and audit records may be retained for their separate purposes.

International transfers

The application servers run on Google Cloud in the United States, in region us-central1. Firebase and other providers may also process data in other countries. Worker processing takes place on the operations computer. This involves transfers outside the UAE, where protections may differ. Transfers necessary to deliver the service you request take place to perform that contractual relationship; optional PostHog processing depends on your consent. For information about destinations, the applicable transfer conditions under PDPL Articles 22–23 or your rights, email hello@nearbay.net.

Transactional WhatsApp messages

When you reserve or join a waiting list, we may send confirmations, item-availability notices and pickup reminders from +1 228 400 7471. telefono retains conversations on the platform for 30 days. To ask us to stop messaging you, reply STOP or email hello@nearbay.net; we will handle the request and arrange another way to coordinate. This does not subscribe you to promotions or new-sale alerts.

Catalogs for AI assistants

If the seller allows it, Nearbay also publishes public catalog data (items, cropped photos, prices, availability, community and pickup windows) in machine-readable formats for AI assistants and search engines through an API, feed and read-only MCP. Seller or buyer personal details, exact addresses and private links are excluded. The seller can turn this off from their panel. Assistants can direct people to the Nearbay link to reserve; they cannot buy or pay on the seller’s behalf. Items are paid for in person at pickup.